Aisword
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Customer Service

For product information, help assembling a product, or for any other customer support issue, please contact us at service@aisword.com

Parts Requests

Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days.

REQUEST PARTS

Have a question?

For product specific information or info on where to buy our products, please click the button below to fill out our question form for the fastest response.

QUESTION FORM

Assembly Tips

Assembling furniture can be a little tricky sometimes. With the help of these quick videos you will be a pro in no time.

Aisword

Aisword specializes in comfortable and ergonomic electric massage chair options to suit your budget and style.
Email:service@aisword.net

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HELLO AISWORD

212 N. 2nd St. STE 100, Richmond, KY 40475

Store Hours
Mon – Fri: 9:30am – 5:30pm (EST)

Help

Shipping Policy

Free shipping on all orders.

Shipping Time

Standard

Please allow 3-8 working days via FedEx.

   *If your order has already shipped but has not yet been received and you would like to cancel, then you will be charged a $40/box restocking fee.

All in-stock orders are processed within 2 business days. Orders will not be shipped or delivered on weekends or holidays. A delay in shipments may happen if we are experiencing a high volume of orders. If there is a  significant delay in the shipment of your order, we will contact you via email right away.

We do not ship to Alaska, Hawaii, Puerto Rico, APO/FPO addresses, or US Protectorates.

Fast Shipping

We have three warehouses located in GA, CA, NJ. Your product will be delivered within 3-8 working days.